Refund & Cancellation Policy

Last Updated: January 2025

1. Overview & Commitment

At Avenqube LLC ("Avenqube," "we," "us," or "our"), customer satisfaction is our top priority. We strive to provide transparent, high-quality digital marketing, SEO optimization, printer support, and software consulting services. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations are processed.

2. 30-Day Money-Back Guarantee

We offer a hassle-free 30-Day Money-Back Guarantee for new clients across our recurring membership tiers and one-time service packages:

  • If you are unsatisfied with our services within the first 30 days of initial purchase, you are eligible for a full refund of your service fee.
  • Refund requests must be submitted in writing to support@avenqube.us within 30 calendar days from the date of purchase.

3. Service-Specific Refund Terms

One-Time Services (Basic Plan - $39.99):

If our team is unable to resolve your technical support issue or deliver the agreed-upon consultation report, a 100% full refund will be issued promptly.

Monthly Membership Plans ($89.99/month):

  • Cancellations requested after the 30-day guarantee period will prevent future auto-renewals.
  • For mid-cycle cancellations, pro-rated refunds for unused days are available upon request.

Annual Membership Plans ($499.99/year):

  • Full refund within the first 30 days of registration.
  • If cancelled after 30 days, unused full remaining calendar months will be refunded on a pro-rata basis.

4. Cancellation Process

You can cancel your subscription or service engagement at any time without penalty or long-term lock-in contracts.

To initiate a cancellation:

  1. Email our support team at support@avenqube.us with the subject line "Cancellation Request - [Your Account / Order Name]".
  2. Or call our 24/7 client helpline at 888-546-0613.

Upon receipt of your request, cancellation is effective immediately, and written confirmation will be sent to your registered email address.

5. Processing & Payment Statements

  • Approved refunds will be processed back to the original method of payment (Visa, Mastercard, American Express, or bank transfer) within 3–5 business days.
  • Charges and refunds appear on your bank statement as Avenqube LLC.

6. Exceptions & Non-Refundable Items

Third-party advertising spend (e.g., direct ad payments made directly to Google Ads, Meta Ads, or LinkedIn Ads platforms) and registered domain purchases paid directly to domain registrars are non-refundable as these expenses are incurred directly with third-party vendors.

7. Contact Support

If you have any questions regarding our Refund & Cancellation Policy, please reach out to us:

Avenqube LLC
5052 Ramillie Run, Winston Salem, NC 27106
Email: support@avenqube.us
Phone: 888-546-0613 (24/7 Support Available)